Functions of the Unit
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Functions of the Unit

  • To ensure the implementation of SERVICOM principles at all service windows;
  • To Monitor the University’s service delivery in all service windows in the University;
  • To institute a complaints procedure and address all complaints;
  • To Consult with all stakeholders;
  • To ensure the promotion of quality assurance and best practice in FUNAAB performance of its functions 
  • Continuous sensitization of SERVICOM objectives. 
  • To disseminate best practices and other tips on service delivery improvement;
  • To serve as a link between FUNAAB SERVICOM and Quality Assurance office of National Universities Commission.

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